crossing borders. online.
xBarrier™ comprises scalable, modular IT solutions that digitize, automate
and optimize all operational processes of global B2C e-commerce.
Our comprehensive service portfolio takes the complexity out of international e-commerce.
This enables you to expand into new sales markets quickly and without having to build up your own resources.
Worldwide.
With growth rates of around 25% p.a., cross-border
online trading offers a unique global growth
opportunity that no retailer should miss.
Our services
Complete Solutions for Global B2C E-Commerce
xBarrier™ comprises scalable, modular IT solutions that digitize, automate and optimize all operational processes of global B2C e-commerce. Our comprehensive service portfolio takes the complexity out of international e-commerce. This enables you to quickly expand into new sales markets without having to build up your own resources.
Worldwide.
With growth rates of around 25% p.a., cross-border
online trading a unique global growth opportunity, that no trader should miss.
Our services
AI Shop Localization
80% of international buyers state that they consciously deduce from the correctness of the language the credibility of the online provider. The integration of our tool into your shop system enables you to easily overcome the challenges of language barriers and localise them so professionally that they can no longer be distinguished from local providers. Our tool, based on neural networks, translates your product texts and the frontend automatically and with the highest precision.
Features:
- Nearly human translation
- AI-based
- Capturing the smallest linguistic nuances
- Extremely powerful and fast
- Unrestricted use
- Available in: German, English, French, Spanish, Portuguese, Italian, Dutch, Polish and Russian
AI Shop Localization
80% of international buyers state that they consciously deduce from the correctness of the language the credibility of the online provider. The integration of our tool into your shop system enables you to easily overcome the challenges of language barriers and localise them so professionally that they can no longer be distinguished from local providers. Our tool, based on neural networks, translates your product texts and the frontend automatically and with the highest precision.
Features:
- Nearly human translation
- AI-based
- Capturing the smallest linguistic nuances
- Extremely powerful and fast
- Unrestricted use
- Available in: German, English, French, Spanish, Portuguese, Italian, Dutch, Polish and Russian
Automated customs clearance
Want to get away from manual and laborious customs processes? The manual management of export licenses ties up many resources and costs time. By integrating our customs clearance software, you can avoid the complexity of exporting goods. We offer you tailor-made customs solutions:
- Exportfiling / ATLAS Export, fully automated
- Cloud-based solution
- Export and archiving of ATLAS documents
- Automated creation of postal customs documents
- Automated creation of the export accompanying documents
- Personal access for your employees
Automated customs clearance
Want to get away from manual and laborious customs processes? The manual management of export licenses ties up many resources and costs time. By integrating our customs clearance software, you can avoid the complexity of exporting goods. We offer you tailor-made customs solutions:
- Exportfiling / ATLAS Export, fully automated
- Cloud-based solution
- Export and archiving of ATLAS documents
- Automated creation of postal customs documents
- Automated creation of the export accompanying documents
- Personal access for your employees
Country-Specific Payment Methods
Offer your customers worldwide exactly the right payment methods and increase your conversion rates! Our payment technology adapts perfectly to every industry, every market and every end customer. And all this via a single interface. Sophisticated risk management protects against fraud and payment defaults.
- Most important global payment methods available
- Risk management and fraud prevention
- Detailed reporting
- Global Acquiring
- Suitable for marketplaces
- Certified according to Level 1 PCI Standard DSS 3.2
Country-Specific Payment Methods
Offer your customers worldwide exactly the right payment methods and increase your conversion rates! Our payment technology adapts perfectly to every industry, every market and every end customer. And all this via a single interface. Sophisticated risk management protects against fraud and payment defaults.
- Most important global payment methods available
- Risk management and fraud prevention
- Detailed reporting
- Global Acquiring
- Suitable for marketplaces
- Certified according to Level 1 PCI Standard DSS 3.2
International Customer Service
We offer your customers personal customer service in the local language on all channels. If desired, also 24/7. Use our customer support in German, English, French, Spanish, Portuguese, Italian, Dutch, Polish and Russian.
We offer you:
- Accessibility via email, chat, telephone, messenger, SMS, ...
- VOIP connection on the web and mobile application
- Full transparency of performance and volume
- Flexible billing models
- Connectivity to existing ticketing solution via API
International Customer Service
We offer your customers personal customer service in the local language on all channels. If desired, also 24/7. Use our customer support in German, English, French, Spanish, Portuguese, Italian, Dutch, Polish and Russian.
We offer you:
- Accessibility via email, chat, telephone, messenger, SMS, ...
- VOIP connection on the web and mobile application
- Full transparency of performance and volume
- Flexible billing models
- Connectivity to existing ticketing solution via API
Worldwide logistics
We connect your shop with the logistics companies of your choice via a single interface. We will be happy to advise you on the selection of suitable partners for the international markets. Our smart modules minimize the susceptibility to errors in shipping processes. This makes your outgoing goods for national and international shipments highly efficient.
Our module includes the following logistical steps:
- Connection to worldwide leading logistics partners with preferential conditions
- Country-specific shipping processes
- Standardized labeling
- Intelligent load control
- Extensive documentation
- Seamless tracking
Worldwide logistics
We connect your shop with the logistics companies of your choice via a single interface. We will be happy to advise you on the selection of suitable partners for the international markets. Our smart modules minimize the susceptibility to errors in shipping processes. This makes your outgoing goods for national and international shipments highly efficient.
Our module includes the following logistical steps:
- Connection to worldwide leading logistics partners with preferential conditions
- Country-specific shipping processes
- Standardized labeling
- Intelligent load control
- Extensive documentation
- Seamless tracking
xBarrier™ Easy Return
An important but unpopular topic is returns management. Especially in cross-border online trading with non-EU customers. We organize the re-import of your goods efficiently, from the customer inquiry to the return to your warehouse.
- Web portal for returns registration by end customers
- Provision of the returns label and customs relevant documentation (relating to export)
- Integration of logistics partners
- Tracking
- Cost-saving consolidated import or postal procedure
- Full transparency for employees and customers
xBarrier™ Easy Return
An important but unpopular topic is returns management. Especially in cross-border online trading with non-EU customers. We organize the re-import of your goods efficiently, from the customer inquiry to the return to your warehouse.
- Web portal for returns registration by end customers
- Provision of the returns label and customs relevant documentation (relating to export)
- Integration of logistics partners
- Tracking
- Cost-saving consolidated import or postal procedure
- Full transparency for employees and customers
Tariffing & Classification
We validate your product feed and ensure that the products are correctly classified. This ensures that correct values are always determined when customs duties and taxes are calculated. We use our worldwide tariff databases for this purpose. Through extensive automation and the use of self-learning systems, processes can be significantly accelerated and significant cost advantages achieved.
- Customs tariffs available from 150 countries
- Goods and export control numbers secured worldwide
- Compliance Screening - background sanction list check
- Simple integration via API
- Always up-to-date through data service and year change function
- Full automation possible
Tariffing & Classification
We validate your product feed and ensure that the products are correctly classified. This ensures that correct values are always determined when customs duties and taxes are calculated. We use our worldwide tariff databases for this purpose. Through extensive automation and the use of self-learning systems, processes can be significantly accelerated and significant cost advantages achieved.
- Customs tariffs available from 150 countries
- Goods and export control numbers secured worldwide
- Compliance Screening - background sanction list check
- Simple integration via API
- Always up-to-date through data service and year change function
- Full automation possible
xBarrier™ Chat
Coming soon!
Innovative real-time support chat system that enables almost error-free bi-directional translation between support staff and customer so they can easily write and read in their native language.
- Customer service can answer customer inquiries in currently 9 languages without foreign language skills
- Possibility to expand via chatbot
- Flexible price models
- Personal access for employees
- Connectivity to existing ticketing solution via API
- Available in: German, English, French, Spanish, Portuguese, Italian, Dutch, Polish and Russian.
xBarrier™ Chat
Coming soon!
Innovative real-time support chat system that enables almost error-free bi-directional translation between support staff and customer so they can easily write and read in their native language.
- Customer service can answer customer inquiries in currently 9 languages without foreign language skills
- Possibility to expand via chatbot
- Flexible price models
- Personal access for employees
- Connectivity to existing ticketing solution via API
- Available in: German, English, French, Spanish, Portuguese, Italian, Dutch, Polish and Russian.
Fiscal representations
Offer your customers a shopping experience just like in their own country. With the help of our network of fiscal representatives, you can further optimize and expand your cross-border processes.
- For non-EU countries, customs duties and taxes can be calculated and paid at the checkout of your shop.
- Filing of tax returns in the respective countries if the turnover thresholds are exceeded
- Flexible design of import and export processes (postal or consolidated)
- No need for a company presence in strategically important markets
Fiscal representations
Offer your customers a shopping experience just like in their own country. With the help of our network of fiscal representatives, you can further optimize and expand your cross-border processes.
- For non-EU countries, customs duties and taxes can be calculated and paid at the checkout of your shop.
- Filing of tax returns in the respective countries if the turnover thresholds are exceeded
- Flexible design of import and export processes (postal or consolidated)
- No need for a company presence in strategically important markets
Marketing Support
We support you with our tools in all aspects of country-specific online marketing. If required, we can draw on our agency networks and influencers in the respective target country. In this way, special features of the respective countries can always be taken into account individually.
- Holistic marketing strategies in cooperation with local agency partners
- Placement of your products on partner platforms in the respective markets
- International brand positioning
- Awareness on social media, search engines, affiliate platforms, ...
- Offline media such as print, TV, radio, ...
Marketing Support
We support you with our tools in all aspects of country-specific online marketing. If required, we can draw on our agency networks and influencers in the respective target country. In this way, special features of the respective countries can always be taken into account individually.
- Holistic marketing strategies in cooperation with local agency partners
- Placement of your products on partner platforms in the respective markets
- International brand positioning
- Awareness on social media, search engines, affiliate platforms, ...
- Offline media such as print, TV, radio, ...
Any questions?
Let us advise you without obligation. Write to us or call us: 0800 7003070
(International: +49 89 997 429 620)
We are looking forward to your inquiry!
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